‘We would like to offshore but we don’t know where to start.’
We suggest you find a reputable Australian based company, owned and run by experienced Australians.
‘How much does all this cost?”
An offshore staffing solution is not just about costs, it’s also about empowering your Australian-based staff. When you weigh up the 60% to 70% cost saving, coupled with the increased productivity of your Australian staff, it really stacks up as a gain in productivity – not just a cost saving.
‘I have heard so many horror stories about offshoring, is it too risky?’
Many iconic Australian brands utilise offshore staffing models, including Telstra, Optus, Vodafone, ANZ, NAB, insurance companies and many others. These big brands cannot afford high risk ventures as they are safeguarding our money. And as it works for them, why can’t it work for you?
‘I hate talking to people with heavy accents in call centres.’
Australia is a multi-cultural society, especially in Sydney & Melbourne where most of our Australian based contact centres are located. Call any of them and you will find a myriad of accents and cultural backgrounds. There is little difference in the accent of a Filipino staff member.
Contact centre analysis actually shows that accents are very rarely the reason for customers dissatisfaction; it’s more likely to be lack of knowledge or an inability to solve a problem. Problems thay are only resolved through effective straff training.
‘We cannot find a reputable BPO with representatives in Australia who are prepared to meet with us and invest the time face to face to develop an integrated offshore strategy?’
Unfortunately, like most areas of business service, there are good and poor suppliers. Our advice is to find someone who has a local contact person who can meet with you face to face; go to Manila and visit your staff and their work environment to make sure it’s real, comfortable and of a standard that enables your staff to be part of your culture.
If your provider doesn’t want you to do this, and can’t meet you to have a face to face meeting, they may not be right partner for you.
‘Which roles could we offsore and how do we attract capable people?’
Almost any role can be offshored to the Philippines, just like here in Australia. Roles for admin, accounts, sales support, IT support, telemarketing, virtual PA’s, digital/design, planning, estimating etc. are all easily filled roles. Once higher level roles are required, the cost benefits are reduced.
‘I am concerned about the security and protection of my IP.’
Your Philippines staff will work for you, and you only. They are contracted to your company much like your accountant or lawyer would be. We suggest having normal business safeguards in place with regards to data security, and not using open platforms for file sharing. The Philippines set up would be a similar process to setting up in another area of Australia.
‘Is it slave labour?’
Utilising offshore staff enables those staff members to create a better life for themselves. A simple test of their wage versus expenses is the “can of coke” test. A can of coke is $2.00 in an Australian convenience store. In the Philippines it is the equivalent of 20 cents. This is an indication of the cost of living.
In addition, staff working in BPOs for foreign companies actually earn about double that of the equivalent worker in a Filipino company. By employing offshore staff, you are actively enabling the development of a middle class, who in turn employ others in household capacities. The best way to experience this is to accompany us to the Philippines and see what the ecosystem looks like.
Pioneering a professional and sought after offshore mechanism in a market inundated by poor service providers and freelancers. OI stands head and shoulders above the crowd and continues to...
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6780 Ayala Ave., Makati City, Metro Manila, Philippines
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